Order before 2pm for same-day dispatch • Free Click & Collect at Sim Lim Square Track order Help SGD ($)
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Collector Support Shipping, Pre-Orders, Grading & FAQs

Help Centre & Policies

Find answers regarding our armored shipping standards, pre-order deposit and allocation guarantees, 50x magnification grading definitions, and retail store services.

Shipping & Pickup Pre-Order Policy Condition Standards Payment Methods Contact Us
DISPATCH & LOGISTICS

Shipping Rates & Click & Collect

Singapore Standard Courier 1–2 working days with doorstep tracking S$ 4.50 (Free > S$150)
Same-Day Click & Collect Sim Lim Square #02-33 (orders before 2pm) FREE
International Express (DHL / Fedex) Malaysia, Japan, US, Europe (3–5 days) Calculated at checkout
Armored Single Card Packaging: Every single card valued at S$ 10 or above is packed in an acid-free Ultra Pro penny sleeve, inserted into a rigid 35pt toploader, sealed with painter's tape, sandwiched between two layers of corrugated plastic board, and shipped inside a water-resistant bubble mailer.
COMMERCIAL TERMS

Pre-Order Terms & Allocation Guarantee

1. Price Lock Guarantee: When you complete a pre-order with HoloForge, your price is locked 100%. We will never ask for extra payment if secondary market prices surge after release.
2. Direct Distributor Allocation: All Japanese and English booster boxes are sourced through official Bandai, Pokémon Company, and Konami registered distributors in Southeast Asia.
3. Allocation Shortage Protection: In rare cases where a manufacturer cuts regional distributor allocations, orders are fulfilled strictly in the chronological timestamp order received. Any unfulfilled balance is refunded immediately 100% to your original payment method.
4. Dispatch Timeline: Pre-orders are packaged 24 hours prior to street date and dispatched on official release day (or ready for collection at Sim Lim Square at 11:00 AM on launch morning).
AUTHENTICATION & GRADING

Condition Standards & 50x Magnification

Near Mint (NM)
Pack-Fresh Quality
Clean front foil surface, zero creases, sharp corners, and negligible edge whitening visible only under 50x magnification.
Lightly Played (LP)
Tournament Ready
Minor corner spec or slight border whitening on the back. Front artwork pristine; completely tournament-legal when sleeved.
Bargain / Played
Binder Discount
Noticeable border whitening, light scratching, or surface indent. Heavy discount for binder collectors and casual deckbuilders.
Graded Slabs
PSA / BGS / CGC
Sealed tamper-proof cases with certified numeric subgrades. Serial number is verified against the grading company database before shipment.
CHECKOUT OPTIONS

Payment Methods & Security

PayNow QR: Instant 0% fee bank transfer via DBS, OCBC, UOB, Standard Chartered, or GrabPay. Dynamic QR code rendered automatically at checkout.

Credit & Debit Cards: 256-bit SSL encrypted Stripe gateway supporting Visa, Mastercard, and American Express. 3D Secure verified.

Apple Pay & Google Pay: One-touch biometric checkout on supported mobile devices.

GET IN TOUCH

Collector Inquiry

Have questions about card availability, high-end graded acquisitions, or store tournaments? Drop us a message:

Direct Chat: @holoforge_sg on Telegram / WhatsApp